What We Do
The RFO program and its designees respond to requests for assistance from individual residents as well as anyone concerned with their care including friends, family, staff or providers, guardians, community members and professionals. Regardless of who initiates the contact, we advocate with, and on behalf of the individual receiving services.
The individual receives advocacy, support, education, and empowerment. This is accomplished by:
• Visiting individuals in their homes through regular, unannounced visits
• Receiving, identifying and investigating concerns on behalf of individuals
• Educating and assisting individuals to resolve complaints and exercise their rights
• Advocating to resolve resident rights and quality of life issues
• Identifying and reporting systemic issues affecting services for individuals
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Advocating for Individual's Rights
We are advocates working to protect individual rights and enhance quality of life, specifically from the person's perspective in residential settings. The RFO spends hundreds of hours each year working with individuals living in licensed or certified homes and facilities for Intellectual and Developmental Disabilities and /or Mental Health conditions. We work to identify, investigate, and resolve the concerns of individuals from their perspective.
The RFO program provides resident-directed complaint resolution. To view a list of rights granted to each individual in a home or facility licensed or certified for Intellectual and/or Developmental Disabilities or Mental health conditions, please click on the following links:
Mental Health
Division 40: Adult Fosters Homes: 309-040-0300
Intellectual and/or Developmental Disabilities
Responding to Individuals' Concerns
We are knowledgeable in individual rights, problem solving, communication, intervention, negotiation, and the laws and rules that govern homes, and facilities licensed for Intellectual and/or Developmental Disabilities or Mental Health conditions. We advocate for improving and protecting individual rights to enhance quality of life. RFO program staff and volunteers work to resolve the concerns of individuals from their perspective to the best of our abilities and to the greatest extent of the law.
Regardless of who initiates the call to the program, we advocate with, and on behalf of the individual receiving services. All services are provided at no charge, and all complaints are confidential.
CONTACT US
Agency Location
830 D St. NE, Salem OR, 97301
Long-Term Care Ombudsman
800-522-2602 | 503-378-6533 ltco.info@oregon.gov
Oregon Public Guardian
844-656-6774 | 503-378-6848 opg.info@oregon.gov
New guardianship referrals: 971-374-3582
Residential Facilities Ombudsman
844-674-4567 | 503-378-6852 rfo.info@oregon.gov
