What does an Ombudsman do?

Certified Ombudsman Volunteers are independent citizen advocates who listen to and address the concerns of residents living in long-term care facilities.  They investigate concerns and complaints, work with those involved to resolve problems, and help to ensure resident rights and dignity. Matters can range from the food service to issues with daily care. Respect for the residents, their privacy, and confidentiality is paramount. Residents determine the ombudsman's level of involvement.

Some of the key functions of Volunteer Ombudsmen are:

     • Identify, investigate and resolve complaints made by or on behalf of residents;

     • Provide information to residents about long-term care services and their rights;

     • Advocate for changes to improve residents’ quality of life and care.

What experience is required?

No experience is required. Training, ongoing supervision and support are provided by the local Deputy Ombudsman. The most important requirements are compassion, respect for the aging and common sense.   A positive attitude, the ability to communicate effectively, listening and problem solving skills are valuable.

What are the benefits?

Volunteers enjoy being able to make an impact on the quality of long-term care in their community and seeing the outcome of their advocacy for residents.

“I have satisfaction in knowing I am helping someone who cannot help themselves.”  -Volunteer Ombudsman

Other benefits include being able to learn and navigate the systems and improve and develop interpersonal and problem solving skills. The opportunity to remain active, meet new people, and help others is highly rewarding.

Is training provided?

A six-day certification training is provided. Currently, trainings are held virtually with a live instructor via Zoom.

Trainings are held from 10:00 a.m. - 3:00 p.m. with a lunch break included.  Attendees must be present for the full duration of the training to advance to certification. Sorry, at this time there are no evening or weekend sessions available.

Who can volunteer?

This role is best suited for someone who enjoys a flexible schedule, has four hours a week to give, and a willingness to learn and use listening and problem solving skills.

Volunteers must be at least 18 years old, have available transportation, and be able to pass a criminal records check and the conflict of interest screening. The availability to attend 48 hours of initial training and 16 hours of continuing education annually is required.

Are there other volunteer opportunities available?

Yes! We are always in search for people to join the Recruitment and Screening Committee (R&S). Committee members help us to recruit and/or screen potencial volunteers. Recruitment might include distributing flyers or tabling at an event. We provide training for this position as well. Most members are current Certified Ombudsman volunteers, but this is not a requirement to join the recruitment fun!