Residential Facilities Ombudsman Program: About Us

DISCOVER VOLUNTEER OPPORTUNITIES IN YOUR COMMUNITY

The Residential Facilities Ombudsman program (RFO) provides service to over 8,500 Oregonians living in approximately 2,500 homes and facilities licensed or certified for Intellectual and/or Developmental Disabilities or Mental Health Conditions statewide.

The RFO program opened and began visiting homes in eastern Oregon counties July of 2016. To date, we have visited 100% of homes in more than 23 counties, providing community outreach to introduce the program while at the same time responding to requests for assistance from virtually every county in the state.

Our goal is to visit 100% of the homes in six remaining counties while responding to all requests for assistance throughout the state. In 2022, the RFO program is seeking volunteers in Multnomah, Josephine, Klamath, Union and Umatilla counties.

The RFO program is also focusing on conducting community outreach and giving presentations. Please contact us for presentation requests. We also work with state and local offices towards improving systems and share recommendations with the legislature.

The RFO program is part of an independent state agency that provides resident-directed complaint resolution.

Our services are free and confidential.